Returns & Exchanges

At Trilogy Natural Products AU, we want you to be completely satisfied with your natural skincare journey. If a product isn't right for you, we offer a 30-day return policy for items purchased directly through our website.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receiving your order, providing your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Authorization Number along with the correct return shipping address.

• 3.
  Pack and Ship

  Securely package the items in their original packaging and include your Return Authorization Number inside the parcel before shipping.

• 4.
  Processing and Refund

  Once your return is received and inspected at our warehouse, we will process your refund to the original payment method within 5-7 business days.